Terms and Conditions

Last Updated October 2026

Terms and Conditions 

About us 

Inglewood Hooves and Hounds provides dog walking, pet visits, pet sitting, overnight care, equine care and other animal care services agreed with individual clients. 

Our aim is to provide reliable, compassionate and professional care tailored to each animal’s individual needs.

These terms and conditions explain the basis on which we provide our services. By making a booking, you agree to these terms and our separate Cancellation Policy and, Bad Weather and Service Disruption Policy. 

Business contact details 

Business name: Inglewood Hooves and Hounds 

Telephone: 07305361728

Email: inglewoodhoovesandhounds@outlook.com

Our services 

Depending on availability, location, the animal‘s needs and the suitability of the requested service, we may provide:

- Private dog walking

- Pet visits, including feeding, fresh water, companionship and toilet breaks

- Daytime and overnight pet sitting in the owner’s home 

- Holiday and extended animal care cover 

- Horse and pony care, including agreed feeding, grooming, turn out, bringing in and stable duties

- Care for other domestic and companion animals, including, cats, rabbits, tortoises, goats and other suitable species, subject to prior agreement

All services must be agreed in advance. We reserve the right to decline any animal, task or booking that falls outside our experience, insurance cover, availability or safe working practices. 

We do not provide home boarding at our own property. We do not transport animals unless this has been expressly agreed in advance and the necessary insurance and arrangements are in place.

Bookings and assessments 

Before accepting a booking, we may arrange an introductory meeting or assessment to discuss your animal’s needs, routines, behaviour, environment and care requirements.

A booking is confirmed once the service, dates, times, fees and any specific arrangements have been agreed.

We may request additional information or a trial visit before accepting certain bookings, particularly for overnight care, equine work, animals with complex needs or animals requiring medication.

Your responsibilities as an owner 

You agree to:

- Provide accurate and up to date information about your animal’s health, behaviour, temperament, routines and needs

- Disclose any history of aggression, biting, escape attempts, reactivity, anxiety, illness or other behaviour that may affect safe care

- Provide appropriate food, equipment, leads, harnesses, bedding, cleaning supplies and other necessary items

- Ensure that the property, stable, fencing, gates, paddocks and equipment are reasonably safe and suitable for the agreed care

- Provide clear instructions for feeding, medication, exercise, turnout and other agreed tasks

- Supply emergency contact details and your preferred veterinary practice

- Inform us promptly of any changes to your animal’s condition, routine or behaviour

- Ensure that your animal’s vaccinations, parasite prevention, identification and other routine requirements are appropriate for its circumstances and any applicable rules

- Make payment in advance with the agreed booking arrangements 

We must be told about any circumstances that could affect the safety or suitability of a booking. Failure to disclose relevant information may mean we need to modify, suspend or decline the service.

Dog walking

Dogs walks are provided Ona private basis for dogs from the same household, unless agree otherwise.

Walk duration, collection arrangements, routes and individual requirements will be agreed in advance.

Dogs will remain on a lead unless off-lead walking has been expressly authorised by the owner and we consider it appropriate, safe and covered by our insurance. Permission does not guarantee that off lead walking will take place on every occasion.

We may change the route, duration or nature of a walk where necessary for the dog’s welfare, weather, environmental conditions or safety.

Dogs must be provided with suitable walking equipment. If equipment is damaged, unsuitable or unsafe, we may need to modify or cancel the walk.

Pet visits and sitting 

Pet visits and sitting are provided at the owner’s property, according to the agreed care plan.

We will follow the instructions agreed with you, which may include feeding, providing fresh water, cleaning designated areas, companionship, toilet breaks and other agreed tasks.

Overnight sitting does not mean that an animal will be supervised continuously at every moment. The expected hours of attendance, overnight arrangements and any periods away from the property must be agreed in advance.

Equine and other animal care

Equine and other animal care tasks must be agreed individually before a booking is accepted.

Please provide clear instructions regarding handling, feeding, turnout, rugs, equipment, stable duties, medication and any relevant yard rules.

We may decline or stop a task if the animal’s behaviour, health, the weather, the environment or the equipment presents unacceptable risk.

We will only undertake handling, medication or specialist tasks that we are competent, appropriately insured and willing to perform.

Medication and veterinary emergencies 

Medication will only be administered where agreed in advance and where we consider ourselves competent and appropriately insured to do so. Owners must provide clear instructions and any necessary medication, equipment and veterinary guidance.

If an animal appears injured, seriously unwell or in immediate danger, we will make reasonable efforts to contact the owner or nominated emergency contact and seek veterinary assistance where appropriate.

If urgent action is reasonably necessary to protect an animal’s welfare and we cannot reach the owner promptly, we may contact the nominated veterinary practice or an appropriate emergency veterinary provider.

The owner is responsible for veterinary feed and other treatment costs, unless otherwise required by law or expressly agreed in writing.

Please provide written veterinary consent and emergency arrangements before care begins.

Access to your property

You must provide reliable access to the property, stable or yard at the agreed time.

Keys, access codes and security instructions will be handled with reasonable care and used only for agreed purposes. Please tell us about any alarm systems, restricted areas, security arrangements or other relevant instructions, 

We will take reasonable steps to secure the property when leaving. We cannot guarantee against events outside our reasonable control.

Fees and payment

Our fees will be agreed before the booking is confirmed. Additional tasks, extended visits , changes to arrangements and special dates may incur additional charges.

Any applicable weekend, bank holiday or festive period surcharges will be communicated before the booking is confirmed.

Payment dates, deposits where applicable and accepted payment methods will be agreed at the time of booking.

Cancelations and refunds are governed by our cancellation policy. Nothing in these terms removes any rights you have under consumer law.

Cancellations and service distribution 

Please read our separate cancellation policy and bad weather and service distribution policy, available on our website.

These explain the arrangements that apply when you cancel or change a service, and when weather or other circumstances affect safe service delivery.

Photographs and updates

We may provide photographs or updates during a booking where this has been agreed and is practical.

Photographs taken for care updates will not automatically be used for advertising, social media or other promotional purposes. Separate permission will be requested before we use identifiable client or animal photographs for marketing.

Insurance and professional standards

We will maintain appropriate insurance for the services we offer and will only accept work that falls within the scope of our cover.

Our insurance does not remove an owner’s responsibilities to provide accurate information and a safe working environment.

We will take reasonable care when providing our services. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for negligence causing death or personal injury or any other liability that cannot legally be excluded.

Complaints

If you have a concern about a service, please contact us in inglewoodhoovesandhounds@outlook.com with details of the issue, 

We will aim to acknowledge your concern promptly, investigate it fairly and work with you onwards a reasonable resolution. 

Changes to these terms

We may update these terms when our services or operating arrangements change, The version applicable to your booking will be provided or made available before you agree to book.